Terms of Service

By accessing the Service, embedding the Rowenna widget, or communicating with Rowenna as a consumer, you agree to these terms. If you do not agree, do not use the Service.

Business accounts may only be opened by a person authorized to bind the business, who is at least 18 years old. The Service is sold to businesses; it is not offered to consumers for personal use.

Rowenna is an AI sales and receptionist agent paired with a customer relationship manager. Business customers embed the Rowenna chat widget on their own websites and/or attach the agent to their own phone lines. The agent then converses with that business’s consumers, answers questions using the business’s inventory and knowledge content, captures leads and stated preferences, and books appointments on the business’s behalf.

Conversations, leads, appointments, imported customer records, and call and message history are stored in the business’s dashboard for its staff to review and act on. Availability, features, and model behavior may change over time.

Dealership accounts are provisioned per store. Account holders are responsible for the accuracy of the information they publish through Rowenna, for the conduct of their staff users, and for keeping credentials secure. Staff access is role-based; the account owner decides who is invited and at what role.

You may not use the Service to send unlawful, deceptive, harassing, or unsolicited communications, to upload contact lists you lack the right to contact, or to attempt to circumvent consent, opt-out, or Do-Not-Contact controls in the Service. You may not resell, reverse engineer, or use the Service to build a competing product.

Consumer information submitted through Rowenna belongs to the dealership that collected it. We process it to operate the Service, as described in our Privacy Policy.

Rowenna’s responses are generated by AI and may contain errors. Vehicle availability, pricing, financing, and appointment details are confirmed by the dealership and are not binding offers.

Vehicle details, pricing, and availability are drawn from the business’s own live data and may be out of date or incomplete. They must be confirmed with the business before any purchase decision. The business reviews Rowenna’s conversations in its dashboard and remains responsible for the communications sent to its customers.

The Service relies on third-party providers, including Twilio for telephony and text messaging and AI model providers for natural-language generation. Their availability and performance are outside our control.

The business warrants that it has the rights and any required permissions to the customer data it imports into or generates through the Service, and that it will not import contacts it lacks a lawful basis to contact.

The business is responsible for its own compliance with the laws that govern consumer communications in the jurisdictions where it operates, including telephone and text messaging consent rules and call-recording disclosure requirements. We provide tools — consent capture with verbatim language and timestamps, recording that is gated on a spoken disclosure, STOP/HELP handling, and Do-Not-Contact controls — but the business is the sender and recorder of record with respect to its own customers.

The business owns its customer data, conversation records, and imported records. Dealer Merchant Center LLC owns the Service — the platform, software, models configuration, and the Rowenna brand, name, persona, and related assets. Nothing in these terms transfers ownership of the Rowenna brand or software to a business customer.

On request during the term, or on termination, the business may ask us to export its customer data in a machine-readable format.

Fees, billing period, and included usage are as agreed in the applicable order form or plan. Unless otherwise agreed in writing, fees are payable in advance and are non-refundable for periods already served. Pass-through telephony and messaging charges, where applicable, are billed as incurred.

Either party may terminate at the end of the then-current billing period. We may suspend or terminate an account immediately for non-payment or for a violation of the acceptable use section. On termination we stop processing for that business and, after a reasonable export window, delete or de-identify its data, except records we are required to retain — including consent and opt-out records.

The Service is provided “as is” without warranties of any kind. We do not warrant that AI-generated content will be accurate, complete, or suitable for a particular purpose, and the Service is not a substitute for the business’s own review of its customer communications or for legal, financial, or tax advice.

To the maximum extent permitted by law, Dealer Merchant Center LLC is not liable for indirect, incidental, special, or consequential damages, or for lost profits or lost business, arising from use of the Service. Our aggregate liability is limited to the fees paid for the Service in the twelve months preceding the claim.

The business will defend and indemnify Dealer Merchant Center LLC against third-party claims arising from the data it supplies to the Service, from its communications with its own customers, or from its use of the Service in violation of these terms or applicable law.

These terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. The exclusive venue for disputes is the state or federal courts located in North Carolina.

We may update these terms; the “last updated” date above reflects the current version. Material changes affecting business accounts will be communicated to the account owner, and continued use after the effective date constitutes acceptance. Questions may be directed to Dealer Merchant Center LLC at support@meetrowenna.com.